Customer Service Digital Playbook

NEAL

1

PRE-SALES

Customer recieve quotation for their review

Send quotation inquiry to Sales

OG

Customer

Sales will quote final selling price to customer

Country sales raise BOM/ cost inquiry to ASCO CS

Country Sales Offer Marketing ASCO Hub CS

Advise selling price to Country sales.

EMAIL

Check CSC of BOM/CAT# from JDE

Provide BOM and estimated cost to offer marketing and notify sales this has been shared.

YES

CSC available?

NO

CS will initiate CSC and NEW BOM creation request via CSC File . 2. Validate BOM and CSC

NOTE:- 1. Factory cost only allow disclose approved authorized country Offer Marketing Manager, Finance Manager & BVP only. 2. To check on country SAP master material if JDE BOM is available in the local sales organization (Plant EG10, Sales Org: 5100). If NOT, Offer marketing to initiate material creation in the One Shuttle system once official PO received.

FORMS:- CSC File Email sample for sending CSC

2