Customer Service Digital Playbook

NEAL

2

ORDERS

Receive firm purchase order ( PO) from Front Office via email

OG Customer Country Sales ASCO Hub CS ASCO Mgmt

If compliance trade NOT approve, inform sales to reject the order.

EMAIL

1> To process order in JDE BP100 with holds 3K, 6S also added. 2>Perform compliance screening on customer and project details via E2open system. • IF E2Open shown APPROVE => Proceed order • Else, send to regional US compliance team to check. 2B> Else, feedback to Sales/customer RED flag order detected, should STOP process the order. 3> Check Country SAP master material for the material as per customer catalog whether available in the local sales organization. Else, need initiate material creation in One Shuttle to have this item reflected in plant EG10 in SAP.

1> Process JDE order entry to match with cusotmer PO requirments. => Project Name => Request Date => BOM# => Order quantity => Transfer Price(USD). => ASCO CS to review accuracy of order entry

Check the correctness of order details: BOM#, Catalogue#, Description, IG PO details and alsoprocess Compliance Trade Screening via tool E2open.

Escalate to factory compliances team for investigation for RED flag

YES

Rejection by Compliance team?

NO

FORMS:-

NOTE:- *ASCO Pricing Form Minimum approve CCO margin is 45%, otherwise required approval from Country VP. *If customer account under credit block for booking/PO creation. ASCO CS to notify country Gulf credit manager/Business head for credit limit enhancement. *Any change order (QTY,Pricing) will be start from Order flow _STEP 2. *Qty change is allowed to be reduce in same line, increase qty requires create new line.

Trade Screening result

3