Customer Service Digital Playbook

High Level Flow

Egypt / Jordan / Lebanon

E2E Order Management Supply Chain (SAP Turkey Client 600)

SEP IBERIA INCOTERM Schneider Electric Distribution Front Office to Customer : FCA Factory

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->NEAL) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings