Customer Service Digital Playbook

KUWAIT/OMAN/QATAR

4 SHIPMENT (US/TX-> KW/OM/QA)

FCA Factory. Customer confirm back Shipping Instruction to CS.

OG Customer ASCO Hub CS ASCO US factory

1> Prepare the export shipping documents in excel format along with COO. 2> Update JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 3> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email. 4> Send Pre-alert email to US origin forwarder of upcoming shipment pick-up. 5> Notify customer paperwork had been released to factory for shipment arrangement and will update flight /vessel 1> Receive final copy of completed CIPL from ASCO US shipping team. 2> U pdate customer : a> Shipment picked-up from US factory c> Cargo arrival destination schedule advised by FF d> Request factory to share original stamped and signed invoice/Packing list to FF.

Prior to order completion, ASCO CS will coordinate the following : 1> Check with customer for their shipping instructions (Air/Ocean) by providing the estimated packing details of order shipment. 2 > To check/confirm US origin freight forwarder full contact details . 3> Responsible to coordinate with origin (US) fordrwader suggesting to book vessel 3/4

EMAIL

1> Receive export paperwork from hub CS, review correctness updated in JDE and release to TX/NC shipping team. 2> Once units are completed and packaged, shipping team will email US forwarder for freight collection along with completed shipping documents ( Invoice, Packing list, COO) and SLI ( Shipper's letter of Instruction).

EMAIL

Upon receipt, originfowarder will revert with Booking Confirmation#, Shipping labels , BOL and schedule pickup with the

EMAIL

forwarder

US Freight

FORMS:- MLTRC Itinerary OCEAN report ( sample) ASCO Export Shipping document

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