Customer Service Digital Playbook

KUWAIT/OMAN/QATAR

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5

DELIVERY

INVOICING

1> Receive acknowledgement that cargo collected

Customer recieve OG invoice copy from ASCO CS

OG Customer ASCO Hub CS

EMAIL

1> Notify RDC/FISS team for IR posting with supporting documents : 1a) ASCO US factory invoice. 1b) Shipping docs 2> Inform SEFO Country Finance team to release any billing/credit blocks for

1> Share complete CIPL to customer and notifY cargo picked in origin 2 > Upload shipping docs to Infoweb Record

ASCO CS will review OG invoice for material/catalog/packin g details

Receive SE Invoice in batch job from SM APA SG Credit Collections

EMAIL

RDC will generate OG invoice and share with ASCO CS

SE fowarder

GSC Logistic/

Release Credit block and billing block

Finance

Country

Procced IR posting in SAP

FISS

India

FORMS:-

Factory Invoice( sample)

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