Customer Service Digital Playbook

KUWAIT/OMAN/QATAR

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PURCHASE ORDER

Upload order documents to Infoweb Record Retention ( RSS): 1) Customer PO 2) SAP I.G PO 3) Transaction Screeening form 4) Trade Screen result. >> Naming Convention • POXXXX-00,POXXXX-01 • EDXXXX-00,EDXXXX-01 -> Filename PO :(document, (modification,cancallation) -> ED for completed export docs/shipping documents send by

Monitor Schedule Ship Date ( SSD ) from Infoweb regularly and update back to Sales and customer accordingly. Any changes of date/issues, ASCO CS will also notify each party as well .

Submit these documents to BFO via asco.mea@se.com 1. Customer PO 2. SAP IG PO 3. Transaction Screening form 4. Trade Screening result

3 way checking against Customer PO, SAP order, JDE - BOM -Qty - Pricing

Update I.G PO# back to the created FPSO# in JDE BP100 and release 3C hold code in JDE.

ASCO Hub CS Country FO CCC

ASCO shipping team. -> XXXXX- is the SO#.

EMAIL

1> Receive commerical policy lead approval along with customer PO, proceed order booking in SAP Turkey.

2> Inform Gulf Replenishment Team to convert Purchase Requisition (PR) to Purchase Order

Any SO blocked for procurement, need followup with Gulf credit team for manual release.

Country FO Finance

Issue SAP I.G PO (USD) to ASCO Hub CS via email.

Team

GSC Procurment

NOTE:- *IF customerwanted to make any changes to the first inital loaded PO; changing BOM# or order quantity, STEP 2 Order progress will repeat. *Change qty or Cancel order - Raise CR to planner change JDE WO qty. - Then follow by change qty in JDE SO qty. - JDE engineering notes need to add in JDE sales order line.

FORMS:- SAP I.G PO (sample)

*Swap order and Pre-Order - Control by ASCO hub CS via BFO CR.

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