Customer Service Digital Playbook

INDIA

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SHIPMENT (US or TX->IN)

Confirmed AIR, revised PO with added Air-freight will send back to CS. .

Confirm back Shipping Instruction to CS. => If AIR is needed?

EMAIL

OG Customer ASCO Hub CS

Check with GSC Transport team for both AIR and Ocean rate, do freight simulation then quote back to Sales in local currency for review acceptance. REMARKS:- Points to take-note during freight cost analysis 1> Standard cargo 2> Oversized cargo 3> Spare parts less than 30kg 4> Provide the monthly Ocean/Air forecast for advance space booking in the 2nd week of every

1> Coordinate with FO CCC to update SO with added Air-freight charges. 2> Prepare the export shipping document (GCR/SCR/ Saftey Stock) in excel and COO.1> Coordinate with FO CCC to update SO with added Air-freight charges. 2> Prepare the export shipping document for UL and MV IEC Spares in excel. 3> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email. 4> Send Pre-alert email to US origin forwarder of upcoming shipment pick up. 5> Update JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 6> Notify customer paperwork had been released to factory for shipment arrangement and will update flight /vessel sailing schedule once available. 3> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email. 4> Send Pre-alert email to US origin forwarder of upcoming shipment pick up. 5 > Update JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 6> Notify customer paperwork had been released to factory for shipment arrangement and will update flight /vessel sailing schedule once available. 1> Receive same copies of completed CIPL from ASCO shipping team and forward same to country local transport team for their follow-up of Inbound shipment. 2> Update customer : a> shipment picked-up from US factory b> shared copy of packing details c> cargo arrival destination schedule.

Prior order completion, ASCO CS will coordinate the following : 1> Re-confirm with sales and customer for any change in Shipping Instruction (AIR/OCEAN) by providing the estimated packing details of order shipment. 2> check with local transport team for SE appointed forwarder for AIR/OCEAN as per MLTRC and shipment Itinerary#, and raise SPOT for OD Cargo.

3> To check/confirm US origin

EMAIL

Check and feedback Air/OCean rate per MLTRC to CS

Procurment team

GSC Logistic/

1> received export paperwork from CS, review correctness update in JDE and release to TX/NC shipping team. 2> Once units are completed and packaged, shipping team will email US forwarder for freight collection with completed shipping document ( Invoice and packing list) and SLI ( Shipper's letter of Instruction).

ASCO US factory

EMAIL

Upon receipt, will revert with Booking Confirmation#, Shipping labels , BOL and schedule pickup with the ASCO

EMAIL

forwarder

US Freight

FORMS:- MLTRC AIR report ( sample) MLTRC OCEAN report ( sample) MV IEC SPARES shipping docs ASCO Export Shipping document

NOTE:- * UL producst are shipped to IN77 Mumbai DC * MV IEC Spares are shipped to

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