Customer Service Digital Playbook

INDIA

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PURCHASE ORDER

I.G PO# from planning team for Customer order/Saftey Stock /MV IEC Spares, create FP SO# in JDE BP100 and release 3A hold code in JDE if applied.

Upload order documents to Infoweb Record Retention ( RSS): 1) Customer PO 2) SAP I.G PO 3) JDI 4) Trade Screen result. >> Naming Convention POXXXX-00,POXXXX-01 EDXXXX-00,EDXXXX-01 -> Filename PO: (PO document,modification,canc allation) -> ED for completed export docs/shipping documents send by ASCO shipping team.

Monitor Schedule Ship Date ( SSD ) from Infoweb regularly and update AB/LA date back to India GSC, Sales and customer accordingly. Any changes of date/issues, ASCO CS will also notify each party as well.

Submit these documents to BFO via asco.apac@se.com 1. Customer PO 2. JDI 3. Screenshots of BP100 order entry 4. SAP I.G PO 5. Trade Screening

ASCO Hub CS Country FO CCC

EMAIL

1> Asco CS provides SAP Sales Order Entry form + Customer PO+ pricing approval to CCC to proceed order booking into SAP Bridge. 2> Inform Global Supply Chain, GSC team ( IN Replenishment) to convert Purchase Requisition (PR) to Purchase Order ( I.G PO) via

Issue SAP I.G PO (USD)/Safety Stock to ASCO Hub CS via email.

Team

GSC Procurment

NOTE:- IF customer wanted to make any changes to the first inital loaded PO; changing BOM# or order quantity, STEP 2 Order progress will repeat. * NO I.G. PO is recived for MV IEC ATS, order directly processed at VDR factory.

FORMS:- SAP I.G PO (sample) SAP I.G MV IEC SPARE PO

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