Customer Service Digital Playbook

INDIA

6

DELIVERY CUSTOMER 5

INVOICING

Received SE Invoice in batch job from SM APA Schneider Electric Invoice

Received cargo shipment .

OG Customer ASCO Hub CS

1> Inform both SEFO CCC and Country Finance team to release billing/credit blocks for invoicing the next day.

1> Forward AWB & endorsed packing list to Sales.

Receive email from DC of stock arrival.

EMAIL

Once shipment arrived destination, local transport team proceed cargo clearance and local transporter deliver cargo to customer . .

GSC Logistic/

Procurment team

Release Billing blocks

Country FO CCC

Release Credit block

Finance

Country

Procced IR posting in SAP

Genpact/ FISS

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