Customer Service Digital Playbook

AUSTRALIA/NEW ZEALAND

SHIPMENT (US or TX-ANZ) Safety Stock ( Sydney DC ) : SCRs

4

1> Prepare the export shipping document in excel and COO. 2> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email quoting the Shipment Itinerary#. 3> Send Pre-alert email to US origin forwarder quoting the Shipment Itinerary#. 4> Update JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 5> Notify FO CCC paperwork had been released to factory for shipment arrangement and to update 1> Receive same copies of completed Invoice & Packing list + COO from ASCO shipping team and forward same to FO CCC and country local transport team for their follow-up of Inbound shipment: SAFETY STOCK to warehouse . ( SCRs) 2> UploadInvoice and packing list to Infoweb Record Retention, RSS 1. Received completed shipping document, Invoice & Packing list + COO from Hub CS and send to DC centre. 2. Update Warehouse Inbound Store Logistic ETA schedule after getting information from the local

Confirm Shipping Instruction (Air/Ocean) to ASCO CS ( For Safety Stock : SCRs => ship to SEAU Sydney Distribution Center ( DC)

Country FO CCC ASCO Hub CS

SAFETY STOCK: SCRs Prior order completion, ASCO CS will coordinate the following : 1> check with Country FO CCC for their Shipping Instruction ( AIR/OCEAN) by providing the estimated packing details of order shipment. 2> check with local transport team for SE appointed forwarder for AIR/OCEAN as per MLTRC and shipment Itinerary#. 3> To check/confirm US origin freight forwarder full contact details .

Upon receipt Shipping Instruction from FO CCC: 1> Check with local transport team for

Shipment Itinerary#.

EMAIL

1> Received Shipment ETA schedule from the US freight forwarder. 2> Feedback Shipment ETA to FO CCC.

Check and feedback Air/Ocean Itinerary# to Hub CS.

GSC

Logistic/transpor t team

1> received export paperwork from hub CS, review correctness update in JDE and release to TX/NC shipping team. IF ERROR, feedback to CS for amendment 2> Once units are completed and packaged, shipping team will email US forwarder for freight collection with completed shipping document ( Invoice and packing list) and SLI ( Shipper's letter of Instruction).

ASCO US factory

1> Upon receipt, will revert Booking Confirmation#, Shipping labels , BOL and schedule pickup back to the ASCO shipping team.

EMAIL

forwarder

US Freight

NOTES:- MLTRC AIR report ( sample) MLTRC OCEAN report ( sample) ASCO Export Shipping document (SCR) COO

SAFETY STOCK (SCRs) 1> Goods arrive and GR in Sydney DC warehouse 2> Store will enter serial# at outbound delivery, VL02N.

7