Customer Service Digital Playbook

AUSTRALIA/NEW ZEALAND

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DELIVERY

INVOICING

Receive cargo shipment

Receive SE Invoice in batch job

OG Customer ASCO Hub CS Country FO CCC

Follow up with FO CCC/ local transport team for a copy of POD and upload to Infoweb Record Reteneion, RSS

FO CCC received POD from transporter /carrier.

Warehouse will receive Inbound notification from local transporter of Safety Stock for Sydney( DC) Distribution Centre and to book into SAP as stocks under Standard Commercial References (SCR)

AU Sydney DC warehouse

1. Direct Drop (B2B) Once shipment arrived destination, AU transport team proceed cargo clearance and deliver cargo to customer ( within 1-2 working days) and return POD to SEFO CCC.

2. Safety Stock (Sydney DC) Once shipment arrived destination, AU transport team proceed cargo clearance and deliver cargo to Sydney ( DC) Distribution Centre warehouse.

team

GSC Logistic/AU transport

Send invoice to the AP team ( AU-INVOICES-AU01@SCHNEIDER-ELECTRIC.COM ) after consignment collected by US freight forwarder.

ASCO US factory Country Finance ( AP)

Safety Stock (Sydney DC) Upon receipt, proceed IR posting once goods are received and booked in at Sydney DC

Direct Drop (B2B) The Sales Order is released and billed to customer next day after delivery.

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