Customer Service Digital Playbook

KSA

SHIPMENT (US/TX->KSA)

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FCA Factory. Coordinate with customer and confirm if Air or Ocean

MAIL

OG Customer ASCO Hub CS ASCO US factory

Prior order completion, ASCO CS will coordinate the following : 1> Check with customer for their Shipping Instruction ( AIR/OCEAN) by providing the estimated packing details of order shipment. 2> Get forwarder details from customer; prepare SI & send to US logistics team 3> Follow-up with US shipping team and customer forwarder to ensure shipment is collected. 4> Provide photos & test reports for Certificate of conformity requirement for Saudi Customs Clearance.(KSA New Saber System)

1> Prepare the export shipping document in excel and COO. 2> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email. 3> Send Pre-alert email to US origin forwarder of upcoming shipment pick-up . 4> U pdate JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 5> Notify customer paperwork had been released to factory for shipment arrangement and will update flight /vessel sailing schedule once available.

1> Receive same copies of completed CIPL from ASCO shipping team. 2> U pdate customer : send them CIPL copies a> shipment picked-up from US factory b> shared copy of packing details c> cargo arrival destination schedule. 3> Upload Invoice and packing list to Infoweb Record Retention, RSS

EMAIL

1> received export paperwork from hub CS, review correctness update in JDE and release to TX/NC shipping team. 2> Once units are completed and packaged, shipping team will email US forwarder for freight collection with completed shipping document ( Invoice and packing list) and SLI ( Shipper's letter of Instruction).

EMAIL

Upon receipt, will revert with Booking Confirmation#, Shipping labels , BOL and schedule pickup with the ASCO shipping team.

EMAIL

forwarder

US Freight

FORMS:- ASCO Export Shipping document Shipment Photo Test Report https://otmgtm-a493704.otmgtm.uk-london-1.ocs.oraclecloud.com/GC3/glog.webserver.home.HomeServlet?ojr=maincontent

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