Customer Service Digital Playbook

KSA

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DELIVERY

INVOICING

1> Receive acknowledgement that cargo collected

Customer recieve OG invoice copy from ASCO CS

OG Customer ASCO Hub CS

EMAIL

1> Send email to SM EUR SA Invoices-KSA1 at sa-invoices ksa1@schneider electric.com for IR posting with supporting documents : 1a) ASCO US factory invoice. 1b) Shipping docs 2> Inform SEFO Country Finance team to release any billing/credit blocks for

1> Share complete CIPL to customer and notifY cargo picked in origin 2 > Upload shipping docs to Infoweb Record Retention, RSS

ASCO CS will review OG invoice for material/catalog/packing details

Download ASCO invoice in infoweb recordretention

EMAIL

KSA team will generate OG invoice and share with ASCO CS

SE fowarder

GSC Logistic/

Release Credit block and billing block

Finance

Country

Procced IR posting in SAP

FISS

India

FORMS:-

POD Sample SAP Invoice Sample

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