Customer Service Digital Playbook

High Level Flow

Kingdom of Saudi Arabia

E2E Order Management Supply Chain (SAP Turkey)

INCOTERM ASCO FP US : Customer forwarder to collect going to KSA : FCA Factory

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->KSA) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings