Customer Service Digital Playbook

KSA

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PRE-SALES

Receive quotation inquiry from OG customer

Receive quotation and review

OG

Customer

Inform selling price to Country managementto let them decide final selling price to Sales.

Offer Markerter

Sales raise cost inquiry v to ASCO CS

Quote final selling price to customer

Sales

Country

EMAIL

Check the CSC of BOM/CAT# from JDE

YES

Perform Gross margin simulation using ASCO Pricing form

Provide Selling Price information back to Offer Marketing Manager

CSC available?

NO

1.BFO to AE/Synergy to get CSC or NEW BOM creation use CSC File . 2. Validation CSC

YES

Price simulation approve?

ASCO Hub CS

NO

Double check and re-submit for approval again

NOTE:- 1. ASCO Pricing Form only allow to disclose approved authorized country Offer Marketing Manager, Finance Manager & BVP only. 2. To check on country SAP master material if the material number (StandardReference) is available in the local sales organization. If NOT, ASCO CS need initiate material creation in the One Shuttle system and SAP via IT when official PO is receveid.

FORMS:- CSC File ASCO Pricing Form

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