Customer Service Digital Playbook

INDIA

7ii

OTHERS ( ii. Sample)

Send request sample

Received shipping tracking information: tracking AWB# / HAWB# / BL# from Hub CS

EMAIL

OG Customer Country Sales ASCO Hub CS ASCO US factory

Send request sample with ASCO management approval

Received shipping tracking information: tracking AWB# / HAWB# / BL# from Hub CS

EMAIL

Received Request

1> Check stock availability with planner 2> update Sales/customer order SSD 3> monitor stock readiness for shipment

NO

Check Stock available?

YES

1> Update customer/Sales the shipment tracking# if deployed courier services less than 30kg. 2> IF via freight forwarder, hub CS share same information to local country transportation and customer/sales

Prepare export shipping document and release to ASCO shipping team

1> Package and ship out sample under Incoterm 2020 : DDP and to add " Customs Clearance and fees to be paid by the Seller ( ASCO US factory) below the DDP Incoterm in export shipping document. 2> If light-weight ( less than 30kg), shipping team will ship by courier service, FedEx/DHL

3> else, factory will arrange using freight forwarder

4> Return copy Invoice and Packing list to Hub CS

8