Customer Service Digital Playbook

INDIA

1

PRE-SALES (GCR + SCR)

Receive quotation and review

OG

Customer

Offer marketing to review OPF /RFQ tool & Informs Price approval to CS .

Offer

Markerter

Receive quotation inquiry from OG customer (ATS & MV

If MV IEC forwrad the RFQ tool Excel to offer marketing for Price review

Quote final selling price to customer

Sales

Country

EMAIL

Check the CSC of BOM/CAT# from JDE

YES

Perform Margin analysis using ASCO Pricing

CSC available?

Provide Selling Price information back to Sales.

NO

YES

Price Analysis approved?

Send request to ASCO AE for GCR

ASCO Hub CS

NO

Provide feed back to sales

NOTE:- GCR : General commercial reference SCR : Standard commercial reference 1. ASCO Pricing Form only to be sent to country Offer Marketing Manager, Finance Manager . 2. To check on country SAP master material if the material number (PPATS_XXXX) is available in the local sales organization. If NOT, need request Country Offer Marketing Manager initiate material creation iwith master Data team in system and SAP via IT.

FORMS:- CSC File ASCO Pricing Form

2