Customer Service Digital Playbook

High Level Flow

India

E2E Order Management Supply Chain (SAP Bridge)

INCOTERM INDIA E2E Order Management Supply Chain: DDP SAP BRIDGE

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->IN) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings