Customer Service Digital Playbook

VIETNAM

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SHIPMENT (US or TX->VN)

Confirm back Shipping Instruction to CS. => If AIR is needed?

Confirmed AIR, revise PO with added Air-freight will send back to Hub CS.

OG Customer ASCO Hub CS

1> Coordinate with FO CCC to updateSO with added Air-freight charges. 2> Prepare the export shipping document in excel and COO. 3> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email. 4> Send Pre-alert email to US origin forwarder of upcoming shipment pick-up . 5 >Update JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 6> Notify customer paperwork had been released to factory for shipment arrangement and will update flight /vessel sailing schedule once available. 1> Receive same copies of completed CIPL from ASCO shipping team and forward same to country local transport team for their follow-up of Inbound shipment. 2> U pdate customer : a> shipment picked-up from US factory b> shared copy of packing details c> cargo arrival destination schedule. 3> Upload Invoice and packing list to Infoweb Record Retention, RSS

Check withGSC Transport team for both AIR and Ocean rate, do freight simulation then quote back to customer in local currency for review acceptance. REMARKS:- Points to take note during freight cost analysis 1> Standard cargo Follow MLTRC standard cargo rate 2> Oversized cargo (SPOT Bid OG cargo) 3> Spare parts less than 30kg (Courier service)

Prior order completion, ASCO CS will coordinate the following : 1> To check with customer for their Shipping Instruction ( AIR/OCEAN) by providing the estimated packing details of order shipment. 2> To check with local transport team for SE appointed forwarder for AIR/OCEAN as per MLTRC and shipment Itinerary#. 3> To check/confirm US origin freight forwarder full contact details . 4> Responsible to coordinate with origin US OCEAN fordrwader to book vessel 3/4 weeks in advance.

Check and feedback Air/OCean rate per MLTRC to Hub CS

Procurment team

GSC Logistic/

1> receive export paperwork from hub CS, review correctness update in JDE and release to TX/NC shipping team. 2> Once units are completed and packaged, shipping team will email US forwarder for freight collection with completed shipping document ( Invoice and packing list) and SLI ( Shipper's letter of Instruction).

ASCO US factory

Upon receipt, will revert with Booking Confirmation#, Shipping labels , BOL and schedule pickup with the ASCO

forwarder

US Freight

FORMS:- Export Shipping Doc MLTRC Itinerary AIR report ( sample) MLTRC Itinerary OCEAN report ( sample) MLTRC Link https://idcs-bb28b2e77d6e4e4e8f2875bb019010cf.identity.oraclecloud.com/ui/v1/signin

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