Customer Service Digital Playbook

TAIWAN

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5 DELIVERY CUSTOMER

INVOICING

1> Received acknowledgement cargo received in origin.

1> Received SE Invoice in batch job.

OG Customer ASCO Hub CS

1> Submit following documents to country team after materialspicked. 1a) POD 1b) I.G PO 1c) ASCO US factory invoice. 2> Inform both SEFO CCC and Finance/Logistics team to release billing/credit blocks for invoicing to customer.

Once cargo is picked in origin. Share complete CIPL to customer and notified cargo picked in origin.

1> Upload shipping docs to Infoweb Record Retention, RSS

1> Process I/R posting 2> Process GRN

GSC Logistic/

Procurment team

Release Billing blocks

Country FO CCC

Release Credit block

Finance

Country

FORMS:- IG Invoice OG Invoice (system auto email to customer) BOL

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