Customer Service Digital Playbook

TAIWAN

4

SHIPMENT (US or TX->TW)

FCA Factory. Customer to confirm back Shipping Instruction to CS. AIR/OCEAN and forwarder details

OG Customer ASCO Hub CS

1> Prepare the export shipping document in excel and COO. 2> Release export shipping document + COO to ASCO logistic team.( logistics@ascopower.com via email. 3> Send Pre-alert email to US origin forwarder of upcoming shipment pick-up . 4> Update JDE with forwarder details,Incoterm, freight term, ship mode, delivery address and release 6S hold code. 5> Notify customer paperwork had been released to factory for shipment arrangement and will update flight /vessel sailing schedule once available.

Prior order completion, ASCO CS will coordinate the following : 1> To check with customer for their Shipping Instruction ( AIR/OCEAN) by providing the estimated packing details of order shipment. 2> To check/confirm US origin freight forwarder full contact details . 3> Responsible to coordinate with origin US OCEAN fordrwader to book vessel 3/4 weeks in advance.

1> Receive and Update same copies of completed CI,PL,COO,SLI from ASCO shipping team and forward same to customer. 2> Upload Invoice and packing list to Infoweb Record Retention, RSS

Procurment team

GSC Logistic/

1> receive export paperwork from hub CS, review correctness update in JDE and release to TX/NC shipping team. 2> Once units are completed and packaged, shipping team will email US forwarder for freight collection with completed shipping document ( Invoice and packing list) and SLI ( Shipper's letter of Instruction).

ASCO US factory

Upon receipt, will revert with Booking Confirmation#, Shipping labels , BOL and schedule pickup with the ASCO shipping

forwarder

US Freight

FORMS:- ASCO Export Shipping document COO

5