Customer Service Digital Playbook

NEAL

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DELIVERY

INVOICING

1> Receive acknowledgement that cargo collected

Customer recieve OG invoice copy

OG Customer ASCO Hub CS

EMAIL

1> Notify Sales /EG CCC team for IR posting with supporting documents : 1a) ASCO US factory invoice. 1b) Shipping docs 2> Inform SEFO Country Finance team to release any billing/credit blocks for

1> Share complete CIPL to customer and notifY cargo picked in origin 2 > Upload shipping docs to Infoweb Record

ASCO CS will review OG invoice for material/catalog/packin g details

Receive SE Invoice in batch job from SM APA SG Credit Collections

EMAIL

CCC will generate OG invoice with ASCO CS/Sales.

SE fowarder

GSC Logistic/

Release Credit block and billing block

Finance

Country

Procced IR posting in SAP

FISS

India

FORMS:-

Factory Invoice( sample)

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