Customer Service Digital Playbook

MALAYSIA

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MONTHLY REPORTINGS

1> Download four reports from SAP SEA : Malaysia on the 1st day of every month 1a> SAP SEA Booking report - Technical name via AOF: ZQ_ZHSD_M07_ORDERS 1b> SAP SEA Billing report - Technical name via AOF: ZQ_ZHSD_M01_SALES 1c> SAP SEA Backlog report - SAP T-code via SAP SEA- YOI - SD: Order Inquiry 1d> SAP SEA Serial Number report - Technical name via AOF : ZQ_MATSN 2> Check data accuracy using useful SAP T-codes:- 2a> VA03 ( Display Sales Orders) to check SAP document flow for variances

2b> VF03 ( Display Billing Document) 2c> ME23N ( Display Purchase order) 3> For BACKLOG , to apply algorithm to verify errors in the monthly closing backlog report. => Error Check Formula: Last month Closing Backlog + This month New Booking - This month New Biling = This month's Closing Backlog 4> Submit Book, Bill & Backlog reportings to country team ( Sales, CCC, GSC , ASCO management and finance) 5> Upload Book, Bill, Backlog & Serial Number reports to OneDrive Backlog folder. 6> Update Monthly OpenPO Loading Plan report. 7> Update Monthly SIOP Project Pipeline report. 8> Provide adhoc quotation/engineering supports to country offer manager. 9> Provide adhoc month end order forecast billing to country finance and pre-alert any risk against forecasted.

ASCO Hub CS

10> Attend Monthly POR meeting. 11> Attend Country POR call for Backlog Burning Forecast. 11> Attend and coordinate adhoc urgent issues. 12> Attend Annual Export Control (EC) Training & Update • Latest updates on Global compliance rules • Latest updates on screening tool and requirements • Latest updates on embargoes countries

13> Attend Annual SE Global Incoterm • Latest update on Incoterm 2020

NOTES:- Booking report (sample) Billing report (sample) Backlog report (sample) Serial# report (sample) Monthly OpenPO Loading Plan report (sample)

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