Customer Service Digital Playbook

MALAYSIA

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5 DELIVERY CUSTOMER

INVOICING

Receive the cargo shipment and request for POD/endorsed Packing list from Hub CS.

Receive SE Invoice in batch job from SM APA Schneider Electric Invoice Om.My@schneider-electric.com

OG Customer ASCO Hub CS

1> Follow up closely with the local transport team on cargo arrival and clearance, to keep the customer updated on delivery estimates. 2> Provide driver details ( name/contact#/truck#) to customer. 3>Receivescan copy POD ( chop & sign) from forwarder.

1> send email to FISS team for IR posting with supporting documents : 1a) POD 1b) I.G PO 1c) ASCO US factory invoice. 2> Inform both SEFO CCC and Country Finance team to release billing/credit blocks for invoicing the next day.

1> Forward POD and endorsed packing list to customer . 2> Upload POD to

Infoweb Record Retention, RSS

EMAIL

Once shipment arrive destination, local transport team proceed cargo clearance and local transporter deliver cargo to customer ( within 1-2 working days) and return

GSC Logistic/

Procurment team

Release Billing blocks

Country FO CCC

Release Credit block

Finance

Country

Procced IR posting in SAP

Genpact/ FISS

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