Customer Service Digital Playbook

High Level Flow

Malaysia

E2E Order Management Supply Chain (SAP SEA)

INCOTERM ASCO FP US to Schneider Electric Malaysia Front Office : FCA Factory Schneider Electric Malaysia Front Office to Customer : DAP Customer Site

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->MY) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings