Customer Service Digital Playbook

AUSTRALIA/NEW ZEALAND

PURCHASE ORDER Safety stock( SCR )

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Upload order documents to Infoweb Record Retention ( RSS):

Monitor Schedule Ship Date ( SSD ) from Infoweb regularly and update AB/LA date back to SEFO CCC accordingly. Any changes of date/ issues, ASCO CS will also notify each party as well.

Submit these documents to BFO via asco.apac@se.com 1. SAP I.G PO 2. JDE BP100 SO# order detailed (pdf)

1) SAP I.G PO

Ensure accuracy, check against I.G PO and JDE SO detailed:- - BOM - Catalogue -Quantity

> Naming Convention • POXXXX-00,POXXXX-01 • EDXXXX-00,EDXXXX-01 -> Filename PO : (PO document,modification,cancallation) - > ED for completed export docs/shipping documents send by

Process I.G PO in JDE BP100.

ASCO Hub CS

ASCO shipping team. -> XXXXX- is the SO#.

Issue SAP I.G PO ( USD) to ASCO Hub CS via email for Sydney Distribution Centre (DC) stock. > Total 14 SCR ( Standard Commercial Reference) ( Eg: PPATS_1043022 ) Order type 2: Safety stock (SCR)

Team

GSC Procurment

NOTE:- *IF customer wanted to make any changes to the first inital loaded PO; changing BOM# or order quantity, STEP 2 Order progress will repeat.

FORMS:- SAP I.G PO ( SCR sample) ASCO New refs 2024 Pacific ( 23CTO + 14SCR )

*Change qty or Cancel order - Raise CR to planner change JDE WO qty. - Then follow by change qty in JDE SO qty. - JDE engineering notes need to add in JDE sales order line.

*Swap order and Pre-Order - Control by ASCO hub CS via BFO CR.

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