Customer Service Digital Playbook

KUWAIT/OMAN/QATAR

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PRE-SALES

Receive quotation inquiry from customer

Receive quotation and review

OG

Customer

Inform selling price to Country management to let them decide final selling price to Sales.

Offer manager raise cost inquiry via Synergy/ or to ASCO CS

Offer

Markerter

Quote final selling price to customer

Sales

Country

EMAIL

Check CSC of BOM/CAT# from JDE

Perform Gross margin simulation using ASCO Pricing form

YES

Provide Selling Price information back to Offer Marketing Manager

CSC available?

NO

CS will initiate CSC and NEW BOM creation request via CSC File . 2. Validate BOM and CSC

YES

Price simulation approve?

ASCO Hub CS

Notify offer marketing manager if margin below 45%

NO

NOTE:- 1. ASCOPricing Form only allow disclose approved authorized country Offer Marketing Manager, Finance Manager & BVP only. 2. To check on country SAP master material if JDE BOM is available in the local sales organization (Plant AE11, Sales Org: 4100). If NOT, ASCO CS will initiate material creation in the One Shuttle system once official PO received.

FORMS:- CSC File ASCO Pricing Form

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