Customer Service Digital Playbook

KSA

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OTHERS ( iiii. FAT)

1> FAT Requirement- Physical Factory Acceptance Test by customer/consultant. 1a> Factory visit form - coordinate with customer to provide FAT attendees name, their designation,date and time of visit. 1b> SE425 Form- customer needs to fill in as form of understanding and confirmation regarding Schneider Electric Safety Program . 1c> FAT Scope - Provide factory with approve FAT method statements. 2> Coordinate between customers and factory for an agreed FAT date via email communication. 3> If consultant/customer has no valid US visa, request invitaion letter from US via sending email request to ASCO's Executive assistant to the President- general management. 3a> Provide FAT attendees name. 3b> Provide company name and designation. 3c> Provide Passport Details, copies and nationality. 3d> Provide complete Embassy Details and Complete address to 4> Once FAT is succesfully completed, get confirmation or email from client if we can proceed with shipping the order and we follow Shipment Process_4.

ASCO Hub CS

NOTES:- Factory Visit Form SE425 Form

Approved FAT Method Statements Email Request for FAT Invitaion Letter

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