Customer Service Digital Playbook

KOREA

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5 DELIVERY CUSTOMER

INVOICING

Receive SE Invoice in batch job from APA Customercare KR customercare.kr@schneider electric.com

KRcustomer is respobsible for import process in KOREA

OG Customer ASCO Hub CS

1> Usually FISS team post directly after shipement shipped from US/TX. Double confirm with FISS team for IR posting with supporting documents : 1a) I.G PO 1b) ASCO US factory invoice. 2> Inform both SEFO CCC and Country Finance team to release billing/credit blocks for invoicing the next day.

Forward the pre alert to the customer

EMAIL

Once shipment arrive destination (AIR/SEA PORT), KR Customer will proceed with the customs clearance and local transporaton.

GSC Logistic/

Procurment team

Release Billing blocks

Country FO CCC

Release Credit block

Finance

Country

Procced IR posting in SAP

Genpact/ FISS

FORMS:- 3.SAP PO_SMPL.pdf 9.Asco Invoice_SMPL.pdf

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