Customer Service Digital Playbook

KOREA

2

ORDER

Send firmed purchase order ( PO) and JDI via email to ASCO hub CS

Receive revised selling price and review

OG Customer Country Sales ASCO Hub CS ASCO Mgmt

1. revert back OG customer on new revised selling price 2. IF compliance trade NOT approve, inform customer to reject the order.

EMAIL

1> Proceed order booking in JDE BP100 and add 3A hold code. 2> Perform compliance screening on customer and project details via E2open system (https://se taexp.amberroad.com/gtm/mdi/html/desktop/ desktop.jsp) • IF E2Open shown APPROVE => Proceed order • Else, send to regional US compliance team to check. 2A> IF US compliance screening is APPROVED => proceed order booking by submitting customer PO & SAP Sales Order Entry form. 2B> Else, feedback to Sales/customer RED flag order detected, should STOP process the order. 3> check country SAP master material if material number (PPATS_XXXXXX) is available in the local sales organization. Else, can request country Offer Marketing Manager to initiate material creation

1> Prepare SAP Sales Order Entry form by filling in:- => Customer Name, => Customer PO# => Project Name => Request Date => BOM# => Description => Order quantity => Serial# => Transfer price(USD) => Selling price (USD) and => Total price ( USD) 2> Sales Sheet for VP approval 2> Send Customer PO + SAP Sales Order Entry form to SEFO CCC via email [ [] ] for order booking into SAP BRIDGE. 2A> Inform FO CCC to add " Billing Block" for FCA / CIP shipment. 3> SEFO CCC will send Sales Order# to OG customer and return a copy of the Sales Order in pdf format to ASCO CS. 4> ASCO CS check SAP accurancy

Check the correctness of order details: BOM#, Catalogue#, Description, Pricing and process ASCO Pricing Form to check order margin and also process Compliance Trade Screening via tool E2open.

YES

Item margin approve?

NO

Notify Sales to get customer to revise PO pricing or seek country mgt. approval......

Escalate to factory compliances team for investigation for RED flag

YES

Approved?

NO

FORMS:- 1. Asco Pricing Form_ASIA 2025_KR_Template 2. SAP Order Entry Form _KR_SMPL 3.SAP PO_SMPL.pdf 4.Customer%20PO_SMPL.pdf 5.JDI_NEW_SMPL.xlsx 6.ScreeeningResults_SMPL.pdf 7.Useful Link *e2E open

NOTE:- *ASCO Pricing Form Minimum approve CCO margin is 45%, otherwise required approval from Country VP. *If customer account under credit block for booking/PO creation. ASCO CS to notify country CFO for credit limit enhancement. *Any change order (QTY,Pricing) will be start from Order flow _STEP 2. *Qty change is allowed to be reduce in same line, increase qty requires create new line.

*Infoweb https://info.ascopower.com/InfowebV2/ https://se-taexp.amberroad.com/gtm/mdi/html/desktop/desktop.jsp

3