Customer Service Digital Playbook

AUSTRALIA/NEW ZEALAND

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PRE-SALES

Receive quotation and review

OG

Customer

Inform selling price to Country management to let them decide final selling price to Sales.

Offer

Markerter

Receive quotation inquiry from OG customer

Quote final selling price to customer

EMAIL

Project Tendering Engineer

Country Sales/

Check the CSC of BOM/CAT# from JDE

Perform Gross margin simulation using ASCO Pricing form

YES

Provide Selling Price information back to Offer Marketing Manager

CSC available?

NO

Send request to ASCO AE via Email or Synergy (Infoweb) for new BOM/CSC creation and AE return CSC file via email back to CS. After get CSC from AE, perform Gross margin check again

YES

Price simulation approve?

ASCO Hub CS

Double check and re-submit for approval again

NO

NOTE:- 1. ASCOPricing Form only allow disclose approved authorized country Offer Marketing Manager, Finance Manager & BVP only. 2. To check on country SAP master material if the material number (PPATS_XXXX) is available in the local sales organization. If NOT, need request Country Offer Marketing Manager initiate material creation in the One Shuttle system and SAP via IT.

FORMS:- CSC File ASCO Pricing Form

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