Customer Service Digital Playbook

INDIA

MONTHLY REPORTINGS 8

1> Download three reports from SAP BRIDGE: INDIA on the 1st day of every month 1a> Booking report

1b> Billing report 1c> Backlog report 1d> Serial Number Report

2> Check data accuracy using useful Tcodes:- 2a> VA03 ( Display Sales Orders) to check SAP document flow for variances

2b> VF03 ( Display Billing Document) 2c> ME23N ( Display Purchase order)

3> For BACKLOG, to apply algorithm to verify errors in the monthly closing backlog report. => Error Check Formula: Last month Closing Backlog + This month New Booking - This month New Biling = This month's Closing Backlog

4> Submit three reportings to country team ( Sales, Offer Marketing, ASCO management ) 5> Upload these 4 reports to OneDrive Backlog folder. 6> Update and check SIOP reserveration projects.

7> Update Open P.O Building Plan. 8> Attend Monthly POR meeting. 9> Attending and coordinate adhoc urgent issues. 10> Attend Monthly POR meeting. 11> 11> Attend and coordinate adhoc urgent issues. 12> Attend Annual Export Control (EC) Training & Update Latest updates on Global compliance rules Latest updates on screening tool and requirements Attend Country POR call for Backlog Burning Forecast.

ASCO Hub CS

Latest updates on embargoes countries 13> Attend Annual SE Global Incoterm Latest update on Incoterm 2020 Understand I.G and O.G incoterm and relates to global shipment and revenue recognition

NOTES:- 11.R7137_Monthly trend Order Intakes_SMPL.xlsx 11.R7160_Backlog Aged by Order Status_SMPL.xlsx 11.R7264_SDBillingTrend without Sub items_SMPL.xlsx 11.R7860 Installation Base Serial Number_SMPL.xlsx 11.98CN+78EMEA+98ROA OpenPOBuildingPlan-P7_SMPL.xlsx

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