Customer Service Digital Playbook

INDONESIA

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Receive cargo shipment and request for POD from Hub CS 5 DELIVERY CUSTOMER

INVOICING

Receive SE Invoice in batch job from SM APA ID SE Customer Care

OG Customer ASCO Hub CS

1> send email to FISS team for IR posting with supporting documents : 1a) POD 1b) I.G PO 1c) ASCO US factory invoice. 2> Inform both SEFO CCC and Country Finance team to release billing/credit blocks for invoicing the next day.

1> Forward POD and endorsed packing list to customer . 2> Upload POD to

1.Receive scan copy POD 2.coordinate and arrange outbound delivery to customer

Infoweb Record Retention, RSS

EMAIL

Once shipment arrive destination, local transport team proceed cargo clearance and local transporter deliver cargo to SE ID inbound warehouse ( within 1-2 working days) and return POD to Hub CS via email.

GSC Logistic/

Procurment team

Release Billing blocks

Country FO CCC

Release Credit block

Finance

Country

Procced IR posting in SAP

Genpact/ FISS

FORMS:- POD

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