Customer Service Digital Playbook

High Level Flow

Indonesia

E2E Order Management Supply Chain (SAP SEA)

INCOTERM ASCO FP US to Schneider Electric Indonesia Front Office: FCA Factory Schneider Electric Indonesia Front Office to Customer: DAP Customer Site

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->ID) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings