Customer Service Digital Playbook

UNITED ARAB EMIRATES

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DELIVERY

INVOICING

Notify customer to arrange collection from RDC and foward DA/Inv/PL via email

OG Customer ASCO Hub CS

1> Notify RDC/FISS team for IR posting with supporting documents : 1a) ASCO US factory invoice. 1b) Shipping docs 1c) Billof Entry 2> Inform both SEFO Country Finance team to release any billing/credit blocks for

Receive SE Invoice in batch job from SM APA SG Credit Collections SGCredit.Collections@se.com

ASCO CS will review OG invoice for material/catalog/packing details

Received scanned copy POD

EMAIL

Once shipment arrived at destination port (Jebel Ali), DHL (SE appointed fowarder) proceed cargo clearance and deliver cargo to Dubai Distribution center ( within 1-2 working days) and return POD to Hub CS/WH team

Generate OG invoice and share with ASCO CS

SE fowarder

GSC Logistic/

Release Credit block and billing block

Finance

Country

Procced IR posting in SAP

FISS

India

FORMS:-

Factory Invoice( sample) Docs for RDC shipment( sample)

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