Customer Service Digital Playbook

High Level Flow

United Arab Emirates

E2E Order Management Supply Chain (SAP Turkey Client 400)

INCOTERM Schneider Electric FZE Front Office to Customer : FCA Jebel Ali warehouse

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->UAE DC) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings