Customer Service Digital Playbook

High Level Flow

Taiwan

E2E Order Management Supply Chain (SAP China)

INCOTERM ASCO FP US to Schneider Electric (Taiwan) Ltd Front Office : FCA Factory Schneider Electric (Taiwan) Ltd Front Office to Customer : FCA Factory

1. Pre-sales 2. Order 3. Purchase Order 4. Shipment (US/TX->TW) 5. Delivery Customer 6. Invoicing 7. Others (warranty, sample, wrong shipment/RMA) 8. Reportings