Customer Service Digital Playbook

SINGAPORE

6

Received cargo shipment and request for POD from Hub CS 5 DELIVERY CUSTOMER

INVOICING

Received SE Invoice in batch job from SM APA SG Credit Collections SGCredit.Collections@se.com

OG Customer ASCO Hub CS

1> send email to FISS team for IR posting with supporting documents : 1a) POD 1b) I.G PO 1c) ASCO US factory invoice. 2> Inform both SEFO CCC and Country Finance team to release billing/credit blocks for invoicing the next day.

1> Forward POD and endorsed packing list to customer . 2> Upload POD to

Received scanned copy POD

Infoweb Record Retention, RSS

EMAIL

Once shipment arrived destination, Richland Logistics ( SG CLearing agent) proceed cargo clearance and deliver cargo to customer ( within 1-2 working days) and return

GSC Logistic/

SG clearing agent

Release Billing blocks

Country FO CCC

Release Credit block

Finance

Country

Procced IR posting in SAP

Genpact/ FISS

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