Customer Service Digital Playbook

SINGAPORE

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PURCHASE ORDER

Upload order documents to Infoweb Record Retention ( RSS): 1) Customer PO 2) SAP I.G PO 3) JDI 4) Trade Screen result. >> Naming Convention • POXXXX-00,POXXXX-01 • EDXXXX-00,EDXXXX-01 -> Filename PO :(document, (modification,cancallation) -> ED for completed export docs/shipping documents send by

Monitor Schedule Ship Date ( SSD ) from Infoweb regularly and update AB/LA date back to SEFO CCC, Sales and customer accordingly. Any changes of date/issues, ASCO CS will also notify each party as well.

Submit these documents to BFO via asco.apac@se.com 1. Customer PO 2. Customer quotation (if any) 3. JDI 4. Screenshots of BP100 order entry 5. SAP I.G PO 6. Trade Screening

3 way checking against Customer PO, SAP order, JDE - BOM -Qty - Pricing

Enter the I.G PO# back to the created FPSO# in JDE BP100 and release 3A hold code in JDE.

ASCO Hub CS Country FO CCC

ASCO shipping team. -> XXXXX- is the SO#.

EMAIL

1> Received SAP Sales Order Entry form + Customer PO, proceed order booking into SAP SEA. 2> Inform Global Supply Chain, GSC team ( EAJ Replenishment) to convert Purchase Requisition (PR) to Purchase Order ( I.G PO) via email.

Issue SAP I.G PO (USD) to ASCO Hub CS via email.

Team

GSC Procurment

NOTE:- *IF customerwanted to make any changes to the first inital loaded PO; changing BOM# or order quantity, STEP 2 Order progress will repeat. *Change qty or Cancel order - Raise CR to planner change JDE WO qty. - Then follow by change qty in JDE SO qty. - JDE engineering notes need to add in JDE sales order line.

FORMS:- SAP I.G PO (sample)

*Swap order and Pre-Order - Control by ASCO hub CS via BFO CR.

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