Customer Service Digital Playbook

PHILIPPINES

1

PRE-SALES

Receive quotation and review

OG

Customer

Inform selling price to Country management to let them decide final selling price to Sales.

Offer

Markerter

Receive quotation inquiry from OG customer

Quote final selling price to customer

Country Sales

EMAIL

Check the CSC of BOM/CAT# from JDE

Perform Gross margin simulation using ASCO Pricing form

YES

Provide Selling Price information back to Offer Marketing Manager

CSC available?

NO

1.BFO to AE/Synergy to get CSC or NEW BOM creation use CSC File .

YES

Price simulation approve?

ASCO Hub CS

2. Validation CSC

NO

Double check and re-submit for approval again

NOTE:- 1. ASCOPricing Form only allow disclose approved authorized country Offer Marketing Manager, Finance Manager & BVP only. 2. To check on country SAP master material if the material number (PPATS_XXXXXX) is available in the local sales organization. If NOT, need request Country Offer Marketing Manager initiate material creation in the One Shuttle system and SAP via IT.

FORMS:- CSC File ASCO Pricing Form

2