Customer Service Digital Playbook

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E2E ANZ Process flow3
Pre-Sales_14
Orders_25
Purchase Order(GCR)_3i6
Purchase Order( SCR)_3ii7
Shipment (US-ANZ_B2B)_4i8
Shipment (US-ANZ_SCR)_4ii9
Delivery&Invoice_5&610
Others (Waranty)_7i11
Others (Sample)_7ii12
Others (Wrong Shipment)_7iii13
Monthly Reportings_814
Pre-Sales_118
E2E ID Process flow17
Orders_220
Purchase Order_321
Shipment (ASCO US-ID)_422
Delivery&Invoice_5&623
Others (Waranty)_7i24
Others (Sample)_7ii25
Others(Wrong Shipment_RMA)_7iii26
Monthly Reportings_826
Others(Wrong Shipment_RMA)_7iii37
E2E KR Process flow41
E2E IN Process flow38
PRE-SALES (GCR + SCR)38
Orders_238
Purchase Order_338
Shipment (ASCO US-IN)_438
Delivery&Invoice_5&638
Others (Waranty)_7i38
Others (Sample)_7ii38
Monthly Reportings_838
Pre-Sales_142
Orders_243
Purchase Order_344
Shipment (ASCO US-KR)_445
Delivery&Invoice_5&646
Others (Waranty)_7i47
Others (Sample)_7ii48
Others(Wrong Shipment_RMA)_7iii49
Monthly Reportings_850
E2E KSA Process flow53
Shipment (ASCO US-KSA)_457
E2E KW OM QA Process flow65
Pre-Sales_154
Orders_255
Purchase Order_356
Delivery&Invoice_5&658
Others (Waranty)_7i59
Others (Sample)_7ii60
Others(Wrong Shipment_RMA)_7iii61
Others (FAT requirement)_7iiii62
Monthly Reportings_863
E2E MY Process flow77
Pre-Sales_167
Orders_268
Purchase Order_370
Shipment (ASCO US-KW.OM.QA)_471
Delivery&Invoice_5&672
Others (Waranty)_7i73
Others (Sample)_7ii74
Others(Wrong Shipment_RMA)_7iii75
Others (WT requirement)-7iv75
Monthly Reportings_875
Pre-Sales_179
Orders_280
Purchase Order_381
Shipment (ASCO US-MY)_482
Delivery&Invoice_5&683
Others (Waranty)_7i84
Others (Sample)_7ii85
Others(Wrong Shipment_RMA)_7iii86
Monthly Reportings_886
E2E ID Process flow101
E2E NEAL Process flow89
Pre-Sales_191
Orders_292
Purchase Order_393
Shipment (ASCO US-NEAL)_494
Delivery&Invoice_5&695
Others (Waranty)_7i96
Others (Sample)_7ii97
Others(Wrong Shipment_RMA)_7iii98
Others (WT requirement)-7iv99
Monthly Reportings_899
Pre-Sales_1103
Orders_2104
Purchase Order_3105
Shipment (ASCO US-ID)_4106
Delivery&Invoice_5&6107
Others (Waranty)_7i108
Others (Sample)_7ii109
Others(Wrong Shipment_RMA)_7iii110
Monthly Reportings_8110
E2E THAILAND Process flow125
E2E SG Process flow113
Pre-Sales_1115
Orders_2116
Purchase Order_3117
Shipment (ASCO US-SG)_4118
Delivery&Invoice_5&6119
Others (Waranty)_7i120
Others (Sample)_7ii121
Others(Wrong Shipment_RMA)_7iii122
Monthly Reportings_8122
E2E TAIWAN Process flow137
Pre-Sales_1127
Orders_2128
Purchase Order_3129
Shipment (ASCO US-TH)_4130
Delivery&Invoice_5&6131
Others (Waranty)_7i132
Others (Sample)_7ii133
Others(Wrong Shipment_RMA)_7iii134
Monthly Reportings_8134
E2E UAE Process flow149
Pre-Sales_1139
Orders_2140
Purchase Order_3141
Shipment (ASCO US or TX-TW)_4142
Delivery&Invoice_5&6143
Others (Waranty)_7i144
Others (Sample)_7ii145
Others(Wrong Shipment_RMA)_7iii146
Monthly Reportings_8146
E2E Vietnam Process flow163
Pre-Sales_1151
Orders_2152
Orders (Service)_2i154
Purchase Order_3155
Shipment (ASCO US-UAE)_4156
Delivery&Invoice_5&6158
Others (Waranty)_7i159
Others (Sample)_7ii160
Others(Wrong Shipment_RMA)_7iii160
Others (WT requirement)-7iv160
Monthly Reportings_8160
Pre-Sales_1165
Orders_2166
Purchase Order_3167
Shipment (ASCO US-VN)_4168
Delivery&Invoice_5&6169
Others (Waranty)_7i170
Others (Sample)_7ii171
Others(Wrong Shipment_RMA)_7iii172
Monthly Reportings_8172

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